SUPPORT
Operational Support
Support is provisioned to active platform clients. All requests are handled through structured channels.
CHANNELS
Platform Issues
Report system-level issues, bugs, or operational disruptions. All incidents are triaged by severity and reviewed within one business day.
contact@revopshq.ioIntegration Requests
Request new integrations, API access, or data pipeline configurations. Scoping begins after initial review.
contact@revopshq.ioAccount & Access
Manage credentials, user provisioning, role assignments, and access controls for your organization.
contact@revopshq.ioGeneral Inquiries
For partnership discussions, licensing questions, or any other non-technical matters.
contact@revopshq.ioRESPONSE POLICY
Critical
4 hours
System-wide outages, data integrity issues, or security incidents.
High
1 business day
Feature-blocking issues, integration failures, or access disruptions.
Standard
2 business days
General questions, configuration requests, or non-urgent changes.